CDW is seeking an onsite IT Support Specialist for a 6 month contract in San Francisco!
This will be a hands-on position responsible for supporting employees’ IT needs. This position would provide general technical support including all computers, software, A/V equipment, and peripherals. The ideal candidate should have experience supporting predominantly Mac OSX and also Windows users. Support would be handled both face-to-face as well as with our remote staff members.
What you'd do
- Enhance relationships with senior internal/external partners who are not familiar with IT subjects
- Respond to escalated hardware, software, and network service requests and provide the highest level of IT support for these requests
- Ensure the proper installation, maintenance, troubleshooting, repair, and support of laptops, desktops, network equipment, A/V equipment & various peripherals
- Ensure consistent documentation of IT policies, procedures, and user-facing technical instructions
- Manage SaaS access requests, and administer internal applications including productivity tools & cyber security
- Proactively identify common ticket trends and metrics to implement improvements such as improving the Tier-0 auto-ticketing system
- Assesses unusual circumstances and use sophisticated analytical and problem-solving techniques to identify root cause
- Work on IT projects from research, initiation, to implementation with minimal supervision
Who you are
- 1-2 years IT experience in a customer-facing work environment
- Experience administering Okta (or another SSO platform), JAMF, and G Suite and other SaaS tools in an enterprise environment
- Experience troubleshooting predominantly Mac and Windows systems
- Understanding of networking concepts (WiFi, LAN, WAN, DHCP, DNS, etc)
- Possess excellent analytical, troubleshooting, and problem-solving skills
- A people person who likes solving issues
- Able to juggle multiple conversations with internal employees
- Solutions-oriented
- You are self-motivated and proactive with the ability to work independently
